---
title: How to Reset Your Microsoft 365 Password
description: "If you're unable to log in to your Microsoft 365 account, follow these simple steps to reset your password: ### **Step 1: Go to the Microsoft 365 Sign-In Page** - Open your web browser and navigate to: [https://portal.office.com](https://portal.office.com/) ### **Step 2:…"
url: "https://techtron.co.za/docs/microsoft-365-article-1/"
updated: "2025-08-18"
category: Microsoft 365
---

# How to Reset Your Microsoft 365 Password

If you're unable to log in to your Microsoft 365 account, follow these simple steps to reset your password:

### **Step 1: Go to the Microsoft 365 Sign-In Page**

- Open your web browser and navigate to: [https://portal.office.com](https://portal.office.com/)

### **Step 2: Click on "Sign-in"**

- Enter your email address associated with your Microsoft 365 account and click **Next**.

### **Step 3: Click on "Can’t access your account?" or "Forgot my password"**

- On the password prompt page, select **"Can’t access your account?"** or **"Forgot password?"** link.

### **Step 4: Verify Your Identity**

- You'll be directed to the **Microsoft password reset page**.
- Enter your email address again if prompted.
- Complete the CAPTCHA to verify you're not a robot.

### **Step 5: Choose Your Reset Method**

- Select how you'd like to receive the security code:
  - **Email**: A code sent to your recovery email.
  - **Phone**: A code sent via SMS or an automated call.

### **Step 6: Enter the Security Code**

- Check your email or phone for the code.
- Enter the code into the provided field and click **Next**.

### **Step 7: Create a New Password**

- Type a new, strong password:
  - Use a mix of uppercase, lowercase, numbers, and symbols.
- Confirm the new password.

### **Step 8: Sign In with Your New Password**

- Return to [https://portal.office.com](https://portal.office.com/) and sign in using your email and new password.

---

### **Important Tips**

- **Use a strong and unique password** that you haven't used before.
- **Update your recovery options** (email and phone number) in your account settings to make future resets easier.
- If you don’t receive the security code or encounter issues, contact your IT administrator or support team.