The Local Advantage: Why Choosing a Local MSP Matters

It seems like every other day we’re seeing headlines such as “Giant IT Company X Buys Local MSP,” highlighting big mergers and acquisitions in the Managed Service Provider (MSP) industry. While these moves often suggest growth and expansion, they can also bring various challenges for the local businesses they impact. In light of these changes, the benefits of sticking with a local MSP have never been more obvious. That’s what we call the “local advantage”—and it really makes a difference!

The Personal Touch

Unlike their larger counterparts, local MSPs provide a level of personalized service that large corporations simply can’t match. We know our clients by name, understand their business intimately, and are deeply familiar with the specific IT challenges they face.

Offering IT for the sake of have the latest technology is not good enough anymore. MSP’s need to understand their clients and what’s going to best help their clients’ businesses be successful.

Community Connection

Local MSPs are rooted in the community they serve. They understand local business needs and nuances, the also generally have a broad range of local business contacts, which translates into more relevant and effective IT solutions.

Supporting Local Economy

By partnering with a local MSP, businesses not only receive superior service but also contribute to the local economy, helping to create jobs and support community growth. Every dollar spent with a local MSP circulates back through the community multiple times, amplifying its impact. Local is lekker!

Rapid Response Times

When it comes to business IT support, speed matters—especially during a system outage or other emergencies. Local MSPs can often get to you fast, providing on-site support quickly when you need it the most.

Accountability and Trust

To me this is by far the most important. Local MSPs build long-term relationships with their clients. We stake our reputation on the quality of our service and the success of our clients. Business owners are often intrenched in the day-to-day operations and take poor service issues personally and will work hard to resolve and avoid in the future.

When things don’t go according to plan the ability to pick up the phone and have an honest conversation with the MSP owner makes all the difference.

Navigating Local Regulations and Compliance

Local MSPs are also better equipped to navigate regional regulations and compliance requirements, an essential consideration for businesses in regulated industries.

Choosing a local MSP offers unparalleled advantages. The personalized service, community connection, rapid response times, accountability, and specialized knowledge of local regulations are what set local providers apart.

Large national or international MSP are not all bad, they do have some advantages such as national or global presence, access to wide range of expertise, able to handle large client growth more easily, tend to have more mature processes in place.

There are always exceptions on both sided, however in general small and mid-enterprise companies will often benefit more from a local MSP company while large multi-national enterprise companies will work better with a larger MSP. Find an MSP that’s works best for your business.