26/04/24
Service Agreements or Ad Hoc?
Businesses often evaluate IT support costs to find solutions ranging from cheap to reliable avenues. Ad hoc IT support, though initially less expensive, can lead to unresolved disruptions, dependency on individuals, and lack of standardized protocols, increasing overall risk and costs. In contrast, a well-structured service agreement provides reliable, ongoing support, familiar with the company’s infrastructure, and includes proactive measures like monitoring critical systems. This ensures fewer technical disruptions, greater productivity, and often results in lower overall IT costs....
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