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25/01/2026

Improving Microsoft Secure Score from 22% to 85%

A new client approached Techtron under the assumption that their previous Managed Service Provider (MSP) was actively managing and securing their Microsoft 365 tenant. However, after an initial assessment, Techtron discovered that their Microsoft Secure Score was only 22%, leaving the organization highly vulnerable to cyber threats. 

Challenge 

The client’s leadership team believed their environment was being monitored and maintained to Microsoft’s security standards. Unfortunately, several key security configurations had never been implemented or reviewed. 

Among the main issues identified were:

  • Weak or missing multifactor authentication (MFA) policies 
  • Unrestricted external sharing settings in SharePoint and OneDrive
  • Outdated conditional access and identity protection policies 
  • No visibility into user sign-ins, risky logins, or compliance alerts 
  • A lack of understanding of the Microsoft Secure Score and its importance 

The result was a false sense of security — a common issue for organizations relying on basic MSP support without dedicated Microsoft 365 security management. 

Techtron’s Approach 

Techtron conducted a comprehensive M365 security assessment to identify configuration gaps, inactive protections, and user vulnerabilities. 

Our team then implemented a strategic plan to bring the tenant in line with Microsoft’s best-practice standards, including:  

  • Enabling and enforcing MFA for all users 
  • Deploying Conditional Access Policies for role-based access control 
  • Securing devices with Intune and Endpoint Manager 
  • Reviewing and restricting data sharing policies 
  • Configuring email protection, Safe Links, and Safe Attachments in Defender for Office 365
  • Conducting user awareness sessions to improve internal security habits 

Within weeks, the client’s Microsoft Secure Score increased from 22% to 85%, reflecting a significantly stronger and more compliant environment.  

Outcome

Since moving to Techtron Business IT Services, the client now benefits from: 

  • Ongoing proactive monitoring of their Secure Score
  • Regular security reviews and reporting 
  • Improved compliance alignment with ISO 27001 and Microsoft best practices 
  • Full utilization of their Microsoft 365 Premium licensing, maximizing security and productivity tools 
  • Peace of mind knowing their environment is actively managed by a team of Microsoft experts 

Conclusion

This case highlights the importance of visibility and accountability in Microsoft 365 management. Many organizations assume their MSPs are keeping them secure — but without measurable indicators like the Microsoft Secure Score, serious risks can go unnoticed. 

With Techtron’s dedicated M365 security management and proactive monitoring, this client transformed from a vulnerable position to a secure, compliant, and resilient digital environment.