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The field of IT Support is relatively new compared to other fields of work such as lawyers or accountants. As a result i have found a noticeable lack of standards. There are of course some international standards such as ITIL but these are generally only brought up in the enterprise environment and usually triggered by the auditing company. In smaller...

For IT companies with a lot to deal with in today’s corporate infrastructure, here are some of the benefits of virtual desktop infrastructure (VDI): Management: In a typical corporate infrastructure, you manage desktops using remote software technology such as Altiris or some other push technology. It is really hard to manage hundreds of desktops as you are well aware if...

In order to improve page load performance and usability, ticket list pages in client portal now have a new layout. The grid, or ticket list, stretches across the page horizontally to expose more summary information and provide additional flexibility for users. This change does not impact the existing default page filters (e.g. My Tickets, Open Tickets) – but provides useful...

After recently upgrading one of our clients servers to Microsoft SBS2011 we received the following feedback, see below. We always strive to make our clients happy and IT hassle free, and the positive feedback is always welcome. Customer Feedback: Thank YOU so much! Your staff are amazing – Rudi is such a huge asset as he really knows his way...

Introduction RAID levels are one of the key design and sizing elements for a resilient and high performing Exchange installation. Many Exchange admins will be familiar with the basic best practice recommendations for RAID, but it is important to understand which particular type of RAID configuration should be applied and where. It is intended that this article will provide a simple and basic primer, to the relevant RAID levels which can be considered with either Exchange 2010 or Exchange 2007. SAN vs DAS vs iSCSI RAID 1 RAID 5 RAID 10 Cost to Benefit ratios...

If you live in the the Cape Town area and looking to be part of an exciting team please send us your CV info@techtron.co.za Techtron offers an open and enthusiastic environment for skilled people who are energetic and detail oriented.  We encourage learning and offer opportunities to experiment with new technologies. As a potential candidate you must have excellent troubleshooting skills...

Strong passwords are important protections to help you have safer online transactions. Keys to password strength: length and complexity An ideal password is long and has letters, punctuation, symbols, and numbers. Whenever possible, use at least 14 characters or more. The greater the variety of characters in your password, the better. Use the entire keyboard, not just the letters and...

We at Techtron Computers strive at all times to give our Customers the best level of Support as well as the Leading Brands that are available in the Market, enabling us to adapt with the ever changing ICT Industry and staying ahead of these Changes. That is why we are proud to announce that Techtron Computers has successfully achieved the...

The MSPAlliance (MSPA) the International Association of Managed Service Providers, today announced that Techtron Computers has become a member of the MSPAlliance. The MSPAlliance is the oldest Managed Services group and the only Accrediting and Standards based body for the Managed Services Industry. With over 9,000 members world-wide, the MSPAlliance is a very powerful and influential global organization, working to...

We have recently completed a very smooth and seamless upgrade on our remote backup services. Not a single support call logged and zero disruption to our customers, thanks to excellent planning from the Techtron engineers. With growing demand for our remote backup service we were quickly running out of storage capacity on our main backup server. We have now more...

Real Malware, Real Test, Real Solution, Real Protection for the Real World. Trend Micro Ranks #1 Again Real Malware NSS Labs sourced real socially-engineered malware on the Internet and tested each solution to see if they could block the threat at its source or during download (Caught Initially on Download) or when the threat executed on the machine (Caught Subsequently...

Recently a client of ours decided to install a CRM package on their Small Business Server. The support personnel from the CRM company logged on to their server and had difficulty configuring the CRM. He eventually decided to remove IIS (a core component for Microsoft Exchange) which caused the Microsoft Exchange Store to get corrupted. The end result was 3...