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In September 2014, Microsoft Corp. revealed its next operating system, Windows 10, at an unveiling event in San Francisco. Terry Myerson, the executive vice president of Microsoft’s Operating Systems group, said at the event that the new OS represented “the first step” toward a new generation of Windows products. He called Windows 10 Microsoft’s “most comprehensive” OS and the company’s...

Most ADSL connection issues are due to errors on the ADSL line (provisioned by Telkom) or on the ADSL router itself. It might be worth trying the following steps to determine where the fault may lie:- Turn the router off, wait 30 seconds, and then turn the router back on. This solves the majority of connection issues, due to a...

After recently upgrading one of our clients servers to Microsoft SBS2011 we received the following feedback, see below. We always strive to make our clients happy and IT hassle free, and the positive feedback is always welcome. Customer Feedback: Thank YOU so much! Your staff are amazing – Rudi is such a huge asset as he really knows his way...

In order to improve page load performance and usability, ticket list pages in client portal now have a new layout. The grid, or ticket list, stretches across the page horizontally to expose more summary information and provide additional flexibility for users. This change does not impact the existing default page filters (e.g. My Tickets, Open Tickets) – but provides useful...

For IT companies with a lot to deal with in today’s corporate infrastructure, here are some of the benefits of virtual desktop infrastructure (VDI): Management: In a typical corporate infrastructure, you manage desktops using remote software technology such as Altiris or some other push technology. It is really hard to manage hundreds of desktops as you are well aware if...

The field of IT Support is relatively new compared to other fields of work such as lawyers or accountants. As a result i have found a noticeable lack of standards. There are of course some international standards such as ITIL but these are generally only brought up in the enterprise environment and usually triggered by the auditing company. In smaller...

Having problems accessing Afrihost cpanel from overseas or other admin features such as FTP access. This is due to security restrictions that are enabled by default. By default Afrihost only allows South African IP addresses to acces there admin section. To allow access from another country simply login to their hosting control panel (cpanel) and tick the box next to...

Many IT service providers use remote monitoring tools to gather information and send reports about their clients’ computer systems. Almost anything can be monitored, from routers and firewalls to virus detection and email services. Here are five benefits of using remote monitoring to keep an eye on your systems: 1. Reduce the Chances of Downtime In order to operate smoothly,...

Adding ActiveSync Account From the Home screen, press the Menu Then tap Settings -> tap Accounts -> tap Add account-> tap Microsoft Exchange ActiveSync. In the Email addressand Password fields, enter your email address and password. Tap to Send email from this account by defaultin case you have another email account set up on the device. Active or leave the option uncheck. Then tap Next. Your smartphone will automatically try to find the necessary...

To set up Exchange: Step 1: On the iPhone, tap the Settings icon   Step 2: Tap Mail, Contacts, Calendars option. Tap Add Account then Microsoft Exchange Step 3: The Exchange setup screen will open. Enter the following information: Email—Enter your entire email address (e.g., myname@mydomain.com), using all lowercase letters. Domain—Enter the Domain addressfrom the Setting Up ActiveSync  Username—Enter the User name(e.g., myname_mydomain.com) from the Setting Up ActiveSync  The User...

Symptoms You open file explorer from the task bar or start menu in Windows 10 and file explorer immediately opens and then closes.   Right clicking on the file explorer icon in the task bar and choosing a folder directly such as the Desktop opens File Explorer normally and does not crash.   Resolution If Windows 10 is up to date...